Ticket Updates

Ticket release for Lapland 2024 took place on midday on Monday 18th March, 2024. To keep up to date on future ticket news and information, please sign up to our mailing list, here.

Child tickets are for Small Folk between the ages of 1 to 16 years old.

Infants and babes in arms under 12 months old are welcome to visit Lapland on a complimentary infant ticket. Note that infants will count towards your maximum capacity of 8 people per booking.

If you would like your infant to experience LaplandUK as a paying child would, you are welcome to book a child’s ticket for them.

Children attending on an infant ticket will not receive an invitation to help the elves, take part in any of the activities or receive Lumi (a Husky Hero) or 2024’s Toy Factory toy. They will, however, receive an Elflet Card and a small gift from Father Christmas.

Due to the capacity limits for each tour, we cannot accommodate separate visits to Father Christmas for different families booked together as one group. Please be mindful that the number of people in your booking represents those who will visit Father Christmas together.

Lapland is an immersive theatrical experience. Like any theatre experience, each tour has a strict limit on the number of Big Folk and Small Folk, and this cannot be exceeded. This is because each family requires their own seating, and each Small Folk requires a dedicated workbench to take part in the activities in both the Toy Factory and Mother Christmas’ Kitchen.

All varieties of Visa and Mastercard, as well as Maestro, are accepted. Please note, we do not currently accept American Express.

Unfortunately, we do not support installment payments. All bookings must be paid in full at the time of purchase.

No, we do not currently offer payment plans for our bookings.

Tickets are sold subject to license and are non-refundable, except as specifically set out in these Ticketing Terms. This is also subject to any rights you may have under TicketPlan Protection purchased when you bought the tickets.

You have a legal right to change your mind and receive a refund within 14 days of when we send you your Booking Confirmation Email. You do not have a right to change your mind once you have used the tickets for the Experience, even if the 14 days ‘cooling off’ period is still running. You are not entitled to a refund of your initial payment if you cancel more than 14 days after your purchase.

Full information about our Terms and Conditions can be found by clicking here. We strongly recommend you review these terms and conditions before you make a booking.

Please note all tickets to LaplandUK are also non-transferable to another family or season.

Our greatest wish is for all Small Folk to be able to enjoy a magical Christmas.

Our Superstar Day is specifically adapted and tailored for Human Folk with additional needs. The aim is to make the Lapland experience easier for those who might require extra time to fully enjoy the interactive parts of the day, and those who may find a large group of people challenging.

You are welcome to book for your whole family on our Superstar Day, and we are proud to be the first company in the UK to designate a specific adapted day, allowing greater flexibility and support for those with additional needs. With a subsidised tickets our Superstar Day operates at a lower capacity and longer tours.

The logistics and management of running our Superstar Day is different from our standard tours and requires a full day to organise; only one tour departs each hour rather than half hourly to give our Superstar visitors twice the time of a standard tour to complete each part of the day trip with additional support of medics and BSL signers available.

Please note: Although our Superstar Day is our only reduced capacity day, you will find that our 8am and 8:30am tours are more suitable for booking groups that require a quieter tour time with reduced capacity.

As the first tours of the day, your tour group are the first to reach the Elven Village, meaning that these 90 minutes spent here, will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas’ woodland home, meaning less families will be in Compass’ lobby, prior to your visit to Father Christmas!

If you plan on directly booking a Golden Experience package, there is no need to make a standard booking during Ticket Release. Instead, sign up to our mailing list – we will be in touch later this year to share all the exciting details with you, including information on pricing and how to book.