Guide for Accessibility
Accessibility Guide
Guide for Autistic Visitors
What is a Personal Assistance (PA) Concession Ticket?
The nature of our event requires all bookings to consist of (at least) one Big Folk and one Small Folk per booking.
We understand some of our guests have additional needs, and in instances where the parent/guardian (or for Big Folk, a close family member) is also their Personal Assistant, we offer PA concession tickets. These tickets are sold at a 50% discounted rate and are available on all tours across the experience. Guests are invited to select a PA concession ticket during the booking process.
All PA tickets are subject to receipt of individual supporting evidence and approval and must be arranged prior to your visit; it is not possible to apply for any PA ticket discounts on the day.
Can I apply for more than one Personal Assistant concession ticket?
To ensure as many families as possible can benefit from a PA concession ticket, guests are limited to one PA concession ticket per booking.
Should I purchase an additional adult ticket for my Personal Assistant and then request a refund?
No, this is not necessary. During the booking process please selected one PA concession ticket, this is a valid adult ticket for your Personal Assistant.
Can I bring an additional PA on the day without booking?
All PA concession tickets must be booked and approved prior to your visit, including our Superstar Day. If you arrive on the day of your visit without a PA ticket, your Personal Assistant will be refused entry.
Superstar Day
