Question? FAQ's

Please note: Tickets for 2024 are now sold out!

All bookings for LaplandUK must be made online via our website. Bookings for LaplandUK must include at least one Small Folk and one Big Folk. The maximum number of Human Folk per booking is 8.

Ticket release for Lapland 2024 took place on midday on Monday 18th March, 2024. To keep up to date on future ticket news and information, please sign up to our mailing list, here.

Lapland is an immersive theatrical experience. Like any theatre experience, each tour has a strict limit on the number of Big Folk and Small Folk, and this cannot be exceeded. This is because each family requires their own seating, and each Small Folk requires a dedicated workbench to take part in the activities in both the Toy Factory and Mother Christmas’ Kitchen.

During the first 90 minutes of the experience your tour will split into two smaller groups- ‘Team Reindeer’ and ‘Team Husky.’

If you and another family are booked on the same tour and you would like to link your bookings, please get in touch with us! This means that you will experience your journey through the magical world of Lapland together, before splitting into your separate booking groups to visit Father Christmas.

Please note that we’ll need confirmation from both of the lead bookers to action this.

Tickets are sold subject to license and are non-refundable, except as specifically set out in these Ticketing Terms. This is also subject to any rights you may have under TicketPlan Protection purchased when you bought the tickets.

You have a legal right to change your mind and receive a refund within 14 days of when we send you your Booking Confirmation Email. You do not have a right to change your mind once you have used the tickets for the Experience, even if the 14 days ‘cooling off’ period is still running. You are not entitled to a refund of your initial payment if you cancel more than 14 days after your purchase.

Full information about our Terms and Conditions can be found by clicking here. We strongly recommend you review these terms and conditions before you make a booking.

Please note all tickets to LaplandUK are also non-transferable to another family or season.

Established in 1999, TicketPlan provides protection to advanced bookers against their inability to attend pre-booked events and attractions due to specified unforeseen circumstances (such as accidents, sickness – including COVID-19, breakdown of transport, bereavements and many others.) This does not include pre-existing illnesses.
LaplandUK has partnered with TicketPlan to offer cancellation protection as part of your booking, subject to a fee. We strongly recommend that you include this option when making your booking, as this will protect you against being unable to attend due to accidents and unexpected illnesses – this includes COVID-19 related illness. Full details are included in the TicketPlan terms and conditions which we advise you to read and retain.

By purchasing TicketPlan Cancellation Protection, your tickets are refundable subject to the terms and conditions of TicketPlan. Please note that the cancellation protection fee is non-refundable, this includes being unable to attend due to the cancellation of the event.

The booking fee attached to your booking is also non-refundable under any circumstances, including being unable to attend due to the cancellation of the event.

TicketPlan Cancellation Protection is a service offered by LaplandUK and administered by TicketPlan on their behalf. It is not an insurance policy.

Please note your booking will not be covered should you be unable to attend the event due to Government restrictions or advice should LaplandUK remain open.

TicketPlan Cancellation Protection is only able to be purchased at the time of booking. You will not be able to add it to your booking retrospectively.

You can review TicketPlan’s terms and conditions below.

In ‘My Lapland’ you can:

• Input your Small Folk’s special information to be passed to Father Christmas in advance of your visit – We recommend entering this information no later than 48 hours prior to your visit.
• Purchase Jingles to spend in the Elven Village.

*You will be able to view any remaining availability to move your booking to an alternative date/time, or add additional tickets (provided your booking is below the maximum limit of 8 tickets).

You will need your booking reference number to request your magic link. If you don’t have this, please get in touch with us from your lead booker’s email address. You can contact us at enquiries@laplanduk.co.uk

*As we are sold out for 2023, we cannot guarantee you will be able to move your booking to an alternative date or add additional tickets even if your booking is below the maximum 8 tickets.

All varieties of Visa and Mastercard, as well as Maestro, are accepted. Please note, we do not currently accept American Express.

Unfortunately, we do not support installment payments. All bookings must be paid in full at the time of purchase.

No, we do not currently offer payment plans for our bookings.

If you plan on directly booking a Golden Experience package, there is no need to make a standard booking during Ticket Release. Instead, sign up to our mailing list – we will be in touch later this year to share all the exciting details with you, including information on pricing and how to book.

To book a Golden Experience, please get in touch with our dedicated team at goldenexperience@laplanduk.co.uk

Your Small Folk’s invitations will arrive in an invitation presentation box which is part of the postage and packaging fee, sent one per booking.

Father Christmas will be sending out invites in chronological order of tour date, you should expect to receive yours around 5-8 weeks ahead of your tour date. If you haven’t received your invitations 10 days before your tour, please get in touch with our Elf Help Team via our contact us page.

Your magical LaplandUK experience begins when you deliver your Small Folk’s personalised invitation from Father Christmas asking for their help making toys in the Lapland Toy Factory, we recommend you pop the box in the freezer for one hour before you deliver it… icy cold, straight from Lapland! Make sure you take everything out of the box, except the invitation (saving everything else for when you need it later)

Additional boxes are available to purchase should you wish to have a keepsake box for each Small Folk. These are available to purchase during the booking process, or through your MyLapland account. They will arrive empty alongside your original invitation box, in a separate package.

If you have moved address since you booked tickets, please do let our Elf Help Team know at your earliest convenience before your invitations are prepared. You can contact us through our ‘Contact Us’ page above, or by emailing us at enquiries@laplanduk.co.uk.

If you would like to confirm the address we have for you, please get in touch with us from your lead booker’s email address; one of our team will be happy to assist you.

If you require us to resend your invitations to an updated address after your original invitations have been prepared, you may incur an additional postage charge. We will also not be able to guarantee your invitations will arrive before your visit.

Absolutely! Please bear in mind the length of time it can take for the post to reach you. Please note there will be an added charge for posting your invitations overseas.

We recommend entering the address you will be staying at, so we can post your invitations there for when you arrive!

Yes, there is onsite parking at LaplandUK and each booking includes a complimentary space.

The time you book is the time your tour will depart and your journey to Lapland begins!

To avoid disappointment, we recommend you aim to arrive 20-30 minutes before your tour time. Ahead of checking in to your tour, you can enter the Elven Bazaar where you will meet Grapevine the reporter Elf and get your Winter Edition of the Lapland Grapevine. Here, you can also find Plume’s Pantry and grab a quick bite to eat or hot chocolate.

As Lapland is sold out for 2023 and each family require their own seating, it will not be possible to join a later tour should you arrive late. Instead, you will be taken to join your tour wherever it has reached in the experience and will sadly miss earlier parts of the show.

While you will be inside for some sections of the event, the majority is outdoors in the natural forest setting of Whitmoor Forest. Due to this, we recommend you bring appropriate footwear and wrap up warm.

Don’t worry though, there are plenty of areas which offer shelter to keep you warm and dry. Please be aware that despite our best efforts, due to the setting of the forest, some pathways are steep and can get muddy at times. If you wish to come dressed as an elf that’s more than welcome!

We would suggest coming dressed as ‘Conker – the silly elf’ – it makes him giddy with excitement when he sees someone who looks like him!

Lapland features several cafés, as well as a restaurant in the Elven Village.

Families will have the opportunity to choose from a range of delicious meals including gluten and dairy free, vegetarian and vegan options as well as an array of sweet treats for all the family, including crepes, ice cream and hot chocolate. There will also be a selection of delicious refreshments to choose from upon arrival before you begin your tour.

Explore our restaurants and their menu’s here.

Yes, please view our food and drinks page here.

Jingles are the official currency of Lapland UK! They are created by our very own Ambolt, who also built Father Christmas’ sleigh, in his forge. You’ll meet him on your visit!

Elven Jingles can be purchased ahead of your visit in your MyLapland account, or, you can find them on your travels throughout LaplandUK!

1 Jingle = £1 and can be transfered back at the end of your visit.

Please note, Human World Sterling is also accepted throughout site – card only.

Due to the capacity limits for each tour, we cannot accommodate separate visits to Father Christmas for different families booked together as one group. Please be mindful that the number of people in your booking represents those who will visit Father Christmas together.

We appreciate your enthusiasm for our adorable Husky Heroes! Each year, we release a new version of our beloved collectible, making them unique and special. Unfortunately, due to the distinct characteristics and limited availability of each year’s release, we are unable to facilitate direct swaps between different versions.

However, if you are interested in exploring alternative Huskies from previous years, we have a selection of these charming companions available for purchase on our online store. Please note that the availability of past editions is subject to stock, so we recommend checking our online store for the current offerings.

While we understand the desire for variety, we believe you’ll find the charm and individuality of each year’s Husky Hero to be a delightful addition to your collection.

Our greatest wish is for all Small Folk to be able to enjoy a magical Christmas.

Our Superstar Day is specifically adapted and tailored for Human Folk with additional needs. The aim is to make the Lapland experience easier for those who might require extra time to fully enjoy the interactive parts of the day, and those who may find a large group of people challenging.

You are welcome to book for your whole family on our Superstar Day, and we are proud to be the first company in the UK to designate a specific adapted day, allowing greater flexibility and support for those with additional needs. With a subsidised tickets our Superstar Day operates at a lower capacity and longer tours.

The logistics and management of running our Superstar Day is different from our standard tours and requires a full day to organise; only one tour departs each hour rather than half hourly to give our Superstar visitors twice the time of a standard tour to complete each part of the day trip with additional support of medics and BSL signers available.

Please note: Although our Superstar Day is our only reduced capacity day, you will find that our 8am and 8:30am tours are more suitable for booking groups that require a quieter tour time with reduced capacity.

As the first tours of the day, your tour group are the first to reach the Elven Village, meaning that these 90 minutes spent here, will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas’ woodland home, meaning less families will be in Compass’ lobby, prior to your visit to Father Christmas!

We understand that some guests require additional assistance. Therefore, LaplandUK offers Personal Assistant concession tickets, sold at a discounted 50% rate, on every tour across the experience.  

All Personal Assistant Concession tickets must be selected when making a booking – we cannot apply any discount on the day.